Summary: We collect only necessary data to provide our services. We never sell your personal information. You can request data access or deletion at any time.
1. Introduction
11 Town Online Venture (SSM Registration: 201803356224), operating as "11town", is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites and services.
By using our Services, you consent to the data practices described in this policy. If you do not agree, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
- • Account Information: Name, email address, company name (if applicable)
- • Payment Information: Billing address, payment method details (processed by third-party payment providers)
- • Content: Files, images, text prompts, and other materials you upload
- • Communications: Messages sent via contact forms, email, or support channels
2.2 Automatically Collected Information
- • Device Information: IP address, browser type, operating system
- • Usage Data: Pages visited, features used, time spent, click patterns
- • Cookies: Session identifiers and preferences (see Section 8)
2.3 Information from Third Parties
- • Payment status from payment processors (not full card details)
- • Analytics data from service providers
3. How We Use Your Information
✓ Service Delivery: Process your requests and provide our Services
✓ Account Management: Create and manage your account, authenticate access
✓ Billing: Process payments and manage subscriptions
✓ Communication: Send service updates, support responses, and (with consent) marketing
✓ Improvement: Analyze usage patterns to enhance our Services
✓ Security: Detect and prevent fraud, abuse, and security threats
✓ Legal Compliance: Meet regulatory requirements and respond to legal requests
4. Legal Basis for Processing (GDPR/PDPA)
- • Contract Performance: Processing necessary to provide Services you requested
- • Legitimate Interests: Security, fraud prevention, service improvement
- • Consent: Marketing communications (where required by law)
- • Legal Obligation: Compliance with applicable laws and regulations
5. Data Sharing & Disclosure
We DO NOT sell your personal data.
We may share data with:
- • Service Providers: Hosting, analytics, payment processing (under confidentiality agreements)
- • AI Model Providers: To process your generation requests (content is not stored by providers beyond processing)
- • Legal Authorities: When required by law, court order, or to protect rights and safety
- • Business Transfers: In connection with mergers, acquisitions, or asset sales
6. Data Retention
- • Account Data: Retained while your account is active, plus 2 years after closure
- • Generated Content: Retained per your subscription plan (7 days to 1 year)
- • Transaction Records: Retained for 7 years for tax and legal compliance
- • Support Communications: Retained for 3 years after resolution
You may request deletion of your data subject to legal retention requirements.
7. Data Security
We implement industry-standard security measures including:
- • SSL/TLS encryption for data in transit
- • Encryption at rest for sensitive data
- • Access controls and authentication systems
- • Regular security audits and monitoring
No system is 100% secure. We cannot guarantee absolute security but will notify you of significant breaches as required by law.
8. Cookies & Tracking Technologies
We use cookies for:
- • Essential: Authentication, security, basic functionality
- • Analytics: Understanding usage patterns (anonymized)
- • Preferences: Remembering your settings
You can manage cookies through your browser settings. Disabling essential cookies may affect functionality.
9. Your Rights
Depending on your location, you may have the right to:
- • Access: Request a copy of your personal data
- • Correction: Request correction of inaccurate data
- • Deletion: Request deletion of your data ("right to be forgotten")
- • Portability: Request your data in a portable format
- • Objection: Object to certain processing activities
- • Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact: vince@11town.com
10. International Data Transfers
Your data may be processed in countries outside your residence (including Malaysia, Singapore, and the United States where our service providers operate). We ensure appropriate safeguards are in place consistent with this policy and applicable law.
11. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or website notice. The "Last Updated" date indicates when the policy was last revised.
13. Contact Us
For privacy-related inquiries:
Entity
11 Town Online Venture
Kuala Lumpur, Malaysia
This policy may be updated periodically. The effective date is shown at the top of this document.